doc, that should be step 1 of many, of suggested two key next steps, please let us know the results. How are the files getting to the user: Email, OneDrive, an in-house file server ?Īnd most important: What steps have you taken ? We know try. What version of Mac OS ? Was it installed as an upgrade ? We are trying to isolate whether there is a problem specific to the user's account (and associated prefs and caches files).Īs for details, I meant: What version of Word/Office ? O365 here could mean still-2016 volume license,

doc file to /Users/Shared, make a new account on the Mac, log into it and try opening that copied file in Word. I am trying to help, why are you taking or making anything personal ? You need to look to yourself for that. It can open Word files, and you want to verify the file integrity and viability as it exists on the user's Mac, Pages is a quick and easy way to do so (since it can't be opened in Word as we know). doc files - Same deal, try opening the file with Pages which was the point. Recently his mac has completely stopped opening. If so, then the issue is isolated to something with his/her Word. I have a user that has Microsoft 365 for Mac loaded onto his machine. Try that and see if the user can open the file. Something else to try: Pages (native app supplied with any new Mac for free) can open. Apache OpenOffice is ranked 8th while Office 365 is ranked 11th. If you can’t recover unsaved word document via AutoSave, then you’d better check your Temporary folder. Recover unsaved word document on Mac without AutoRecovery Way 1 Unsaved Word Doc Recovery From Temporary Folder. In the question What are the best office suites for Linux. Open the AutoRecover word document with Office Word on Mac, then save the file.

You have given us absolutely minimal details. When comparing Apache OpenOffice vs Office 365, the Slant community recommends Apache OpenOffice for most people. doc files is by asking the original author/sender to open it, save as. Any thoughts on what to do next? The only way he can open these. docx, renaming does not help and using file->open from the menu all comes up with the same error mentioned above. Ok, after much badgering the user has actually conducted these tests (everything above) and none of them work. If you do not want to help, please don't. doc format' statements when this is actually super common and your dismissive approach does not help the situation. You also seem to use generic 'it is 2020. doc files - not.docx as you seem to understand it. I have also made it abundantly clear that it is. Through this thread I have advised that they are using the O365 subscription service for Mac - they have the most current versions of the programs on their device. Office 365 Enterprise E5 – $35.Actually I have given plenty of details. Office 365 Enterprise E3 – $20.00/user/month/annual billing Office 365 Enterprise E1 – $8.00/user/month/annual billing Office 365 ProPlus – $12.00/user/month/annual billing Up to 250 Video Conference Participants.Office 365 Business Essentials – $6.00/user/month or $5.00/user/month/annual billing Office 365 Business Premium – $15.00/user/month or $12.50/user/month/annual billing

Up to 5 Phones, Tablets, Computers per User.

Office 365 Business – $9.90/user/month or $8.30/user/month/annual billing Apache OpenOffice is an open-source office productivity suite that includes a word processor (Writer), a spreadsheet tool (Calc), a presentation editor (Impress), a vector graphics drawing editor. Look at the packages to decide which is the best plan for your organization. Prices indicated below are monthly rates as well as annual commitments. Office 365 has seven enterprise pricing plans.

Office 365 for mac cant open apache